Shipping Policy

Last updated: 30 September 2026

This policy applies to orders placed on the LUZO Store at shop.luzo.app, operated by SalonSurf Ventures Private Limited ("LUZO").

Where we deliver

We deliver across India. If we are unable to deliver to your pincode, we will contact you within 24 hours of your order and refund you in full.

Delivery time

Most orders arrive within 3 to 4 working days. Orders placed after 6:00 PM, or on a Saturday, Sunday or public holiday, are processed on the next working day. Remote areas and the North East may take 2 to 3 extra days. The date shown on the product page is an estimate, not a guarantee.

Delivery charges

Delivery is free on all orders of ₹2,000 and above. For orders below ₹2,000, a delivery charge is shown at checkout before you pay. We do not offer Cash on Delivery at the moment.

Who packs your order

Your order is packed and dispatched by an authorised LUZO partner salon that stocks the brand through its official professional channel. This is how we make sure every product is genuine. Your parcel may carry both the LUZO name and the partner salon's details.

Tracking

Once your order ships, we send the tracking link to the mobile number you gave at checkout on WhatsApp and SMS, and to your email.

Damaged or missing parcel

If the parcel looks tampered with or damaged, please refuse it or record a short video while opening it. Tell us within 48 hours of delivery and we will sort it out as set out in our Refund and Return Policy.

If we cannot fulfil your order

Rarely, a product may go out of stock after you order. We will tell you within 24 hours and either offer an alternative or refund you in full, your choice.

Contact

WhatsApp: +91 91361 42432 · Email: support@luzo.app SalonSurf Ventures Private Limited, Radhakrishna CHS, Vachnalaya Marg, Dadar West, Mumbai 400028